Not Honouring Return Policy / Poor Customer Srervice

I ordered a microwave though Makro Online that was delivered 2 days later, fast as promised on April 10th. The problem started when I opened the box, and the microwave has a big dent on the top side. I immediately logged a return, which was approved on April 10th, and told they will arrange collection. Up to today no one has made contact, and I am not getting any assistance from their e-mail, call or whatsup help centre - all just say it is in progress. I have paid for the item, and now it is just sitting in my way - with no way to get my money back from a non existent customer care at Makro, and I stay too far to drive to the shop.

Makro works great for online shopping, if no problems with the item - if you need to return it it is a nightmare - I see simmilar reviews on their FB page with no one even replying.

My advice is NEVER buy big ticket items from this shop - their return policy does not get honoured, and now I sit out of pocket with no one to talk to