1 reviews | Active since Nov 2016

29 Jan 2019, 11:05

Not honoring prices

Disgusted with Makro Montugue Gardens service today! My husband went to the liquor department and wanted to purchace the gift set for the price as per the shelf. As one can see in the photo the tag shows R149. When he came at the till it rang up for R749, and he requested a manager. The floor manager Mavis Ntshuntshe came and he showed her the photo whereby she agreed that the price shows R149. The cashier then continued to advise her that it is R749. They then went on and blamed a faulty price tag and was only willing to give me R149 off the price. I was not happy with this as this was misleading the customer and even the manager herself agreed when she first saw the photo. Cheragh Constable then came and also offered the same excuse. This error is not your customers fault and as per the Consumer Protection Act you need to honour this and take it as a learning to fix your faulty equiptment. I want the product as advertised.

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Replies (3)
Makro
Makro's reply29 Jan 2019, 11:44
Official
Good day Nadine 

Thank you for bringing this to our attention.

I sincerely apologize for the service that you have received when visiting our Montague Gardens store,this is not the service we would like you to have.

Please be advised that I'm addressing the matter with the general manager and the liquor manager.

I will contact you soon to get more information from you.

Regards
Otsiele Boikanyo

Best regards,

's update29 Jan 2019, 15:10
Reviewer Update
Thank you, the store has contacted me and honored the price. I hope that in the future the managers will stick to this principle.
Makro
Makro's reply29 Jan 2019, 15:23
Official
Good day Thank you for your positive feedback.
I appreciate you taking the time to let us know about your experience. 
I will be passing on your recommendations to the store managers regarding their service delivery.
You're more than welcome to increase the star ratings on this review,have a wonderful day further.

Regards
Otsiele Boikanyo

Best regards,