Not happy with service

Wonderboom Makro please make a better effort when it comes to restocking items on the shelf's. On a time like this we cannot go to a shop a find so many shelf's empty yet there is a million staff members on the floor. Lastly there was no charcoal available on the shelves near the dog food, but then we noticed that the ones we normally buy next to the office or garden section is still there, we then approached a lady and she said no she cannot sell that item because its non essential, so we asked here, what is the difference between the charcoal that clearly finish and the charcoal we see and she kept on refusing and wasn't helpful at all. We decided to leave her and continue to shop for other items only to be told that we cant buy a mop, because is a non essential item, which didn't make sense because spar and checkers have them on their shelves. The ladies conducting which teller to go t, is very slow and spend more time chatting to each other then focusing on speeding up customer service.