Not happy with makros online cobstant and the courier guy who phoned me at 5.18 am being so rude

I'm not happy with your online service ,your consultant are mot customer friendly and the courier company u are using the very rude they phoned me at 5.18 am the guy was so rude .The worst part the item I ordered was in bad condition yes is pre used but it looked so horrible immediately requested a return on the same day 36 it was approved it was collected 29 but no communication inregards to my refund I phoned the consultant was not friendly .Makro please train your online consultation with good customer skills and plz choose your courier partners wisely review them bcs no I'm not happy who calls at 5.18 am and please refund me you collected your item ,I need to consider other service providers who can offer me a reasonable item in good condition which is worth the price .