Not happy with Makro's online buying and delivery process. Third party suppliers and couriers are to blame for their lack of urgency and call-backs when promised.

I am very upset with the way that Makro handled my previous and certainly my last online Makro order.

I ordered items to the value of R 7526 of which there was 2X delivery's scheduled from that one order. Friday 04/10/2019 I received an SMS from Makro confirming that my order is on its way. I called to confirm which order and they advised me that it is for the Base set which I ordered (Delivery #2). I logged into Makro's website to track my order and Delivery #1 showed pending status and Delivery # 2 (Which I am still waiting for showed handed over to courier status). On Saturday 05/10/2019 I received the same SMS as above and I did not bother to call because the call centre agent advised me on Friday 04/10/2019 that it could take up to 2 - 5 working days. Then I received a Call from Makro to confirm that they are on their way to deliver my order. I received Delivery #1 which was great and effortless. Then came the following week everyday I followed up with Makro to confirm when the order would be delivered because my wife has to be at home to receive the order. Then the agents promised me that they will follow up and get back to me of which their promises were not delivered. Today is the 5th working day, I decided to give them a call to confirm if the order would come today because my wife has been at home for the past 4 days waiting to receive our order. One of the agents I spoke to advised me that the parcel was only handed to the courier on 09/10/2019. He advised me that the courier company was Dawn wing and he also advised that I can follow up from my end but he will also follow up with them and he supp**** me with a tracking number it. When I called dawn wing with my order number and my Makro order number they could not pick it up and advised that perhaps it was not yet captured. When I called back Makro to ask them where the problem is because the Makro website showed it was handed to the courier on 04/10/2019 already. The other agent advised me that it was only handed to the on 09/10/2019. Dawn wing does not carry knowledge regarding this delivery and the last time I spoke to a Makro agent (10/10/2019 10:09AM) he advised me that the problem is with the suppliers. So the question remains is it handed to the courier or is it still with the supplier. The problem I am facing why am I paying makro, when they fail to deliver due to the supplier/courier. I am not happy because I have made many big purchases with Game ( who is sligtly more expensive on certain items), but I would rather pay that R 80 more because game delivers on customer service. I am not interested to hear about suppliers and third party courier companies. Makro received my money and I expect Makro to deal with my query. Remember there will always be problems, but the outcome depends on how that problems are dealt with and Makro you suck at that.