not happy customer anymore

Frustrating New Website Experience – absolutely worse nightmare ever

I've been a loyal Makro customer for years, placing regular orders using the same delivery address and pickup location without any problems until the new website update. Unfortunately, the changes have made the experience frustrating and inefficient a nightmare

Delivery & Pickup Conflicts: Many items now show as unavailable for delivery to my usual address. When I switch to the pickup option, half of those same items are no longer available for pickup either. This makes it nearly impossible to complete a full order and not exceeding 50 items so one order for toilet rolls, one order for anything that is bulk. this is ridiculous and if the customers means so little to Makro it is even more worry some.

Bulk-Only Buying Issues: I’ve also noticed that for certain products, like Wellington's Smooth Tomato Sauce, I can no longer purchase a single bottle. The only option is to buy in bulk (6 x 700 ml). This wasn’t the case before and limits shopping flexibility.

Missing Specials & Catalogue: The new site also doesn’t show Makro's latest catalogues or items on special. I can’t find " more for less" deals that used to be easy to access and were a big reason I shopped here. everything has changed for the worse and not for the better.

All these changes have made what used to be a simple shopping experience extremely unpleasant. I truly hope the developers are aware of these issues and are working to make necessary improvements.

I’m really disappointed and honestly, quite annoyed.