RL
Risel L
1 reviews | Active since Nov 2015
11 Sept 2020, 09:43
Not getting money refunded for out of stock item
I bought an item online on the 11th of August. On the 20th they informed me that there is no stock of the item and that they would refund me. I have since then sent numerous emails, my banking details, calls every 2nd day. I am receiving no feedback from them and still have not received my money back. I have sent messages on Facebook - they don't seem to care about that either. This is the worst service I have ever experienced and seems like I will not be getting my money back any time soon. R490 owed to me, by the time I get my money back I would have spent more than that in phone calls to them.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Sept 2020, 11:13Good day Risel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Sept 2020, 11:13
Official
Good day Risel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
RL
Risel L's updateReviewer Update
11 Sept 2020, 13:39I have now received an sms with an electronic gift card for this amount. This is not what I asked for. I do not wish to buy anything from your store - I want the money refunded to my account via EFT as requested. I have sent through my banking details.
RL
Risel L's update11 Sept 2020, 13:39
Reviewer Update
I have now received an sms with an electronic gift card for this amount. This is not what I asked for. I do not wish to buy anything from your store - I want the money refunded to my account via EFT as requested. I have sent through my banking details.
RL
Risel L's updateReviewer Update
08 Oct 2020, 09:38I received an email on the 15th saying that my refund had been processed and would reflect in my account in 10 business days. I then received an email from the person who initially helped me on the 15th confirming once again that my refund has been processed and would reflect in my account in 10 business days. It has now been 16 business days since the 15th and I have still not received my money back. It's close on 2 months since I placed my order that my money has been lying in Makro's bank account. Please can someone contact me and explain to me why I need to keep begging for my money back after you advertised something you did not have in stock?
RL
Risel L's update08 Oct 2020, 09:38
Reviewer Update
I received an email on the 15th saying that my refund had been processed and would reflect in my account in 10 business days. I then received an email from the person who initially helped me on the 15th confirming once again that my refund has been processed and would reflect in my account in 10 business days. It has now been 16 business days since the 15th and I have still not received my money back. It's close on 2 months since I placed my order that my money has been lying in Makro's bank account. Please can someone contact me and explain to me why I need to keep begging for my money back after you advertised something you did not have in stock?