CF
Clarise F
1 reviews | Active since Jan 2021
06 Aug 2024, 12:31
Not fully reimbursed
I purchased a kettle from Makro online. Immediately paid the full price of the kettle, as well as the compulsory delivery fee. A few days later I received an sms reading they do not have stock, I will be reimbursed within 5-10 days. I received the kettle money, but not the compulsory delivery fee I also paid. I phoned them, numerous emails, without any response.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Aug 2024, 14:02Good day Clarise,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply06 Aug 2024, 14:02
Official
Good day Clarise,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
CF
Clarise F's updateReviewer Update
14 Aug 2024, 10:00Good day
After my review on hellopeter, I immediately received a phonecall and email from Makro. According do Makro, I was fully reimbursed and needed to provide my bank statement, which I did. I have not received any feedback after this, nor have I received my money. It is very evident that Makro only responds to Hellopeter reviews, f the rest. If you don't want to be shamed publicly, then do your job!! I do not want to receive any phonecalls or stupid emails saying I need to rate the service I received from Makro, I want my money!!
After my review on hellopeter, I immediately received a phonecall and email from Makro. According do Makro, I was fully reimbursed and needed to provide my bank statement, which I did. I have not received any feedback after this, nor have I received my money. It is very evident that Makro only responds to Hellopeter reviews, f the rest. If you don't want to be shamed publicly, then do your job!! I do not want to receive any phonecalls or stupid emails saying I need to rate the service I received from Makro, I want my money!!
CF
Clarise F's update14 Aug 2024, 10:00
Reviewer Update
Good day
After my review on hellopeter, I immediately received a phonecall and email from Makro. According do Makro, I was fully reimbursed and needed to provide my bank statement, which I did. I have not received any feedback after this, nor have I received my money. It is very evident that Makro only responds to Hellopeter reviews, f the rest. If you don't want to be shamed publicly, then do your job!! I do not want to receive any phonecalls or stupid emails saying I need to rate the service I received from Makro, I want my money!!
After my review on hellopeter, I immediately received a phonecall and email from Makro. According do Makro, I was fully reimbursed and needed to provide my bank statement, which I did. I have not received any feedback after this, nor have I received my money. It is very evident that Makro only responds to Hellopeter reviews, f the rest. If you don't want to be shamed publicly, then do your job!! I do not want to receive any phonecalls or stupid emails saying I need to rate the service I received from Makro, I want my money!!