1 reviews | Active since Mar 2019
Not following the consumer act.. DISGUSTING..
My Fiance and I bought a **** eater from Makro meadowdale Gauteng, after us using it less then 3 Months, it just stopped working. We took it in, and they say "oh they will send it off for repairs" . After reading up on the consumer act, consumers have a right to opt for Repair, refund or replacement - but it appears Makro and most probably many other businesses opt to Bully customers into thinking they do not have that right, and has to be repaired, If you buy a pair of shoes from a clothing store, that breaks (personally happened) they do not send it for repair, they replace or refund what is this Nonsense that we have to just accept. Then they had the cheek to tell him, the cord was on the wrong way.... which is impossible, as you unable to use it. This is the second time, something like this has happened, and now they want to tell us we must pay the costs to have it fixed. Absolutely disgusting. Makro, you just trying to save a buck and you really don't care about customers.
DISGUSTING...
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the inconvenience this has caused you however, please be advised that we cannot issue a credit/replacement in this regard as we have a 14 days exchange and refund policy that governs all our stores. When a product is returned after 14 days Makro reserves the right to refer returned goods for assessment by the supplier or service center, this is to find out the reason for the fault as it may be negligence. If it is a factory fault, our suppliers will credit and you can either get a replacement or a refund, all this is subject to an assessment.
Our policy is found on our website for the public's advise and is approved by the Consumer Protection Act.
Should you wish we follow up with the store on your behalf, please private replay your assessment reference number or your Makro Card number and we will contact the suppliers for the reason they are quoting you for repairs.
Looking forward to your response.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the inconvenience this has caused you however, please be advised that we cannot issue a credit/replacement in this regard as we have a 14 days exchange and refund policy that governs all our stores. When a product is returned after 14 days Makro reserves the right to refer returned goods for assessment by the supplier or service center, this is to find out the reason for the fault as it may be negligence. If it is a factory fault, our suppliers will credit and you can either get a replacement or a refund, all this is subject to an assessment.
Our policy is found on our website for the public's advise and is approved by the Consumer Protection Act.
Should you wish we follow up with the store on your behalf, please private replay your assessment reference number or your Makro Card number and we will contact the suppliers for the reason they are quoting you for repairs.
Looking forward to your response.
Kind Regards,
Makro Hellopeter Team