MD
Mark D

1 reviews | Active since Aug 2019

04 Feb 2020, 14:25

Not fit for Purpose

On 9 December 2019, I purchased a 32" Sinotec HD Ready Smart TV at Markro Strubens Valley. I told the gentleman who assisted me, that it was to be used to access the internet for online games. He assured me that the TV I was about to purchase, would be suitable for that purposes. We only managed to get the TV installed about 8 days after I had purchased it. The installation was done by a professional TV/DSTV installer. After numerous unsuccessful attempts to log onto the internet, (you tube etc) nothing would load. I then took the TV back to Makro Woodmead, and they then sent it away to be checked. About 3 weeks later, I was advised to collect the TV. Upon doing so, I was told that the TV had been repaired, but he was not able to tell me what the problem was, or what the actual repair was that had been carried out. I then got the TV reinstalled, but we still had the same issues. I then decided to go back to the store from which I had bought the TV, and went to speak to one of the sales consultants in the TV department. To my horror, he told me that the TV that I had purchased was not suitable for what we wanted to do, as it did not include the android operating system. I then asked if I could not return the TV, for an upgrade. This he said was not possible. I feel that I have been sold a product that is not fit for purpose. I do not want a refund, instead, all I would like to do, is return it and but a more expensive TV, which will meet my needs. I really feel as if I have been "done it"

0
Replies (6)
Makro
Makro's reply05 Feb 2020, 10:46
Official
Good day Mark,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management from our Strubens Valley branch regarding the above complaint and will be sure to revert with feedback.

Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
Once again we do apologize for the inconvenience caused throughout your journey with us. 
 
Hope you find the above in order. 
  
Have a wonderful day. 
 
Kind regards
Makro Hellopeter Team 

Best regards,

MD
Mark D's update07 Feb 2020, 15:07
Reviewer Update
Good day, It is now more than 48 hours since you rep****. However, I am still awaiting further feedback.
MD
Mark D's update11 Feb 2020, 12:08
Reviewer Update
Still no response.....your customer service leaves much to be desired.
MD
Mark D's update14 Feb 2020, 10:25
Reviewer Update
Do you have any intention of getting back to me?
MD
Mark D's update19 Nov 2020, 17:38
Reviewer Update
9 months later, and I have still not had a response from the branch....absolutley pathetic!!!!!
Makro
Makro's reply19 Nov 2020, 17:42
Official
Good day Mark,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,