Not equipped for online purchases!

I made 2 online purchases one on Black friday and one before.Both orders were very poorly dealt with. Orders do not get fulfilled in time,

I called the Online Contact centre, calls just kept going unanswered. At times calls were answered and then cut. I even emailed the Online Contact centre and the Makro National helpdesk, both emails when unanswered. After a day I eventually got through and was told that one of my orders was available for pickup - I then went to the store and was told that it was not ready, which was a wasted trip.

A few days later I'm told there is no stock - so I cancel the order.

The 2nd order was for a locker pickup. The status says that it is 'Ready for Collection' however I did not receive any confirmation nor pin. After spending 20mins on the phone with the Online Contact Centre I get told that it is with their courier and they're not sure why it has not been delivered to the locker. Still no details or pin for the locker.

Terrible customer service, Makro is simply not enabled to provide an Online business, please stick to things you know - rather than have disappointed customers.