Not delivering as promised

This is my first time ordering online from Makro. Never again!!! I have placed an order on the 3rd of December and the delivery date was for the 7th -saturday. The parcel is with the courier guy already. I phoned yesterday and was told that the courier guy have a backlog with their deliveries but they will ask them to do an urgent delivery. I have to make an arrangement for someone to be at home to collect the parcel.Still haven't received it. Why are you using a courier company that can't deliver? And reading all the comments on hello Peter, Makro doesn't even reply to the complaints. I want my parcel delivered today otherwise I want a refund and they can keep the item.