1 reviews | Active since Apr 2011
NOT CLOSING MY ACCOUNT
I have literally sent a dozen emails, as per the instructions from the RCS Person in store at Makro Strubensvalley and the ***Call Centre staff, to [Email Removed] and [Email Removed] and [Email Removed] with a copy of my ID and a formal letter requesting my already paid up Makro RCS Credit Account (Account Number ***) to be closed off completely. I require a letter from the department that confirms my account is PAID UP + CLOSED OFF as per my request. From 30 November 2015, until now, 17 December 2015, I have sent a dozen of emails, every time requesting same, and supplying the documents as required, but NO ONE from Makro RCS seems competent or willing to close my account. It is paid up, I have supp**** the proof. WHY on earth is it so hard to close an account??? This is insane, and it is horrifying how *********** people working with credit are!!!<br> <br> I request that a Manager contact me with a valid explanation as to why it is taking this long to get the account closed!
Thank you for alerting us on your complaint.
RCS, is the credit provider, who underwrites our Credit Card They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. We have escalated to RCS as they are in a much better position to answer your questions relating to your query.
Your reference number for this complaint is: *** (for Makro )
Regards
Mmule Moropa
Thank you for alerting us on your complaint.
RCS, is the credit provider, who underwrites our Credit Card They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. We have escalated to RCS as they are in a much better position to answer your questions relating to your query.
Your reference number for this complaint is: *** (for Makro )
Regards
Mmule Moropa