NOT CARING ABOUT THE CUSTOMER

Does Makro actually listen or even look at people's complaints?

I wrote a complaint on the 03.07.2019 and was advised that they will come back to me URGENTLY once they've spoken to their Finance Dept. Surely it cant be that difficult doing a refund, for an order that was cancelled 06.06.2019 and it's more than a month now. Such Pathetic service !!!!!