Hellopeter
Share Your Experience
CS
Christo S

1 reviews | Active since Jun 2021

08 Mar 2023, 12:06

Not being answered or assisted.

Not happy, for the past 5 days I have been trying to get hold of someone through Facebook, the messages are simply being ignored, not even bothering to open it up, I have commented on the last few posts that has been posted as recently as 30mins ago please check inbox private messages, still being ignored, It scares me what is actually going to happened to the poor customers if something actually does go wrong with support. I am asking for assistance kindly - I have a R1000 Makro Digital Voucher I would like to use, but MAKRO is 300km away from me we dont have one here, and there is no option for using it online - very odd all other online shops accepts gift cards issued by them. I ask for your assistance in helping me to use this voucher to buy online from Makro.co.za. Thank you

0
Replies (1)
CS
Christo S's update09 Mar 2023, 11:05
Reviewer Update
Hello, thank you I can confirm I have been called and it has been resolved. Its just still a pity to me that the voucher code cannot be used electronically on online orders - instead one has to go directly into the store. The voucher I have received is the value of R1000.00 - my closest Makro is Port Elizabeth (Eastern Cape) and I reside in Knysna Western cape, that's about 280km away from me, should i drive there and back (through tollgates and back) it will cost me a total of double the price in the value of the voucher just to be able to use it. As mentioned above, i really think you should look at accepting Makro Electronic Vouchers on your online site, as its clearly a digital voucher, and has been issued digitally, all other online shops accepts digital vouchers issued by them.. Thank you.