CV
Cariena V
1 reviews | Active since Feb 2020
03 Dec 2020, 14:32
Not bad service - rather no service
It seems bad service is at the order of the day for Makro. One more compliant on online ordering. I have ordered a oven on 16/11/2020. As on today 03/12/2020 still no oven received. After numerous emails and phone calls I am still not sure if I will receive it... If Makro can't keep up with their promise of delivering within 7-10 days, they should state when ordering you will maybe receive it within 30days!!!! No apologies nothing, no wonder their sales are down, not Covid's fault but just bad service!
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Makro's replyOfficial
03 Dec 2020, 15:04Good day Cariena,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently having it addressed and dealt with alongside relevant departmental managers at the store, We will shortly communicate with you on the delivery update of the order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently having it addressed and dealt with alongside relevant departmental managers at the store, We will shortly communicate with you on the delivery update of the order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Dec 2020, 15:04
Official
Good day Cariena,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently having it addressed and dealt with alongside relevant departmental managers at the store, We will shortly communicate with you on the delivery update of the order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently having it addressed and dealt with alongside relevant departmental managers at the store, We will shortly communicate with you on the delivery update of the order.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team