Not a happy customer

We bought a TV at the end of May from Makro Strubensvalley. At the beginning of this month we started to have problems with the TV. We waited for the LG technician to and see if he can fix the TV, he got here - advised us that it can not be fixed and told us it needs to be replaced. this was on the 9th of July. On Monday we were told that they have not received the docs - we emailed the docs to them , I called them just now again and were advised that they are waiting for a ref nr. This is a pure irritation to deal with any matters like these - we keep on calling and keep on getting the same feedback - escalations are loaded but nothing happens,

not a happy customer