Norman Dilley Please contact me - Return Request MAK***
Good day
Can NORMAN DILLEY please contact me urgently. My faulty product was picked up on 10 March 2022, and since then I have not received any feedback as to when the new product will be replaced and delivered. The number I have of the consultant who helped me (Norman Dilley) now "does not exist" and I can't get hold of him via email.
Return Request MAK***
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
24 Mar 2022, 15:29Good day
I ordered online, and the earphones I ordered was broken. I requested a refund, and they picked it up.
Makro phoned me on 10 March and said that the earphones has been opened. I did explain that yes, it has been opened, but upon opening it, it was discovered that it is BROKEN, it does not work, it does not make contact!!! The person who phoned me on 10 March, then said they will follow up with their manager. Half an hour later, they phoned me back and said it they see it is broken, they will do a refund (please request the telephone record so you can hear!!)They then send me an invoice for the refund that has been granted - please see attached!Two weeks later now, and the refund IS STILL NOT DONE! Now I receive an email that the refund has been declinThey did not even let me know that it has been declined????? And if they are declining the refund, are they keeping the earphones to themselves???????? PLEASE LET THE MANAGER PHONE ME!!!!!
's update24 Mar 2022, 15:29
Reviewer Update
Good day
I ordered online, and the earphones I ordered was broken. I requested a refund, and they picked it up.
Makro phoned me on 10 March and said that the earphones has been opened. I did explain that yes, it has been opened, but upon opening it, it was discovered that it is BROKEN, it does not work, it does not make contact!!! The person who phoned me on 10 March, then said they will follow up with their manager. Half an hour later, they phoned me back and said it they see it is broken, they will do a refund (please request the telephone record so you can hear!!)They then send me an invoice for the refund that has been granted - please see attached!Two weeks later now, and the refund IS STILL NOT DONE! Now I receive an email that the refund has been declinThey did not even let me know that it has been declined????? And if they are declining the refund, are they keeping the earphones to themselves???????? PLEASE LET THE MANAGER PHONE ME!!!!!