Noone taks to one another at makro online.

Ordered some expensive wines from makro online. But my old address was used for delivery.i called and used the whatsapp number FOUR times to request that they use my new address for delivery. This morning they delivered........to my old address. Unbelievable. Why have a customer service number if noone communicates a customer request to the driver. And my wine was badly packed with not a sheet of paper or bubble wrap used. Surprisingly none broken.