nonsensical online customer services

Makro online customer care is the worst. Bought a defy gas stove and within 7 days i logged a requested for return. Lady responded and asked follow up questions, which i rep**** immediately. Days went by silence... even complained on their Social Site, i even called their call centre and was taken from pillar to post...toe! i lodge a complaint and i am told its outside 14 days and the product has been used. My call was closed and there is nothing they do for me!! no accountablity whatsoever.... Trash i tell you, i will never support Makro again