Nonsense service by Makro Woodmead

I cannot even begin to explain the frustration and anger I am feeling due to the pathetic unprofessional and totally unfair service I received from Makro Woodmead. Not only have I been without a microwave during these hard load shedding times, but I also have sent over R500 going up and down chasing Makro to sort out the faulty microwave they sold me to no success. Thabiso Hlongwane (store manager, I believe) should not deal with people as he is rude, **********ic and has no consideration for other people, let alone the customers he is supposed to be servicing. The microwave they said to have fixed only worked for one day and they now have damaged it even further, scratched and dented and yet I am being told that I cannot get a credit voucher to get a new one? Really, must I still wait another 10 days for you "processing" while you figure out who damaged my microwave AND you cannot assist with a mere delivery at least coz "it's your microwave since you bought it, so it's your responsibility to come get it"!! Hello No! I don't want it! It's not scratches and dented and I have no guarantee that it will now suddenly work and not just die on me again. So I must AGAIN spend more money to come to your shop for something that your own people got wrong. And oh, he also said, " Clearly ma'am they gave you another microwave coz yours didn't have damages before, I can assure that this is not the microwave you brought it" REALLY! You have no shame even saying that. What Mickey Mouse business is Makro running at their Woodmead branch? Till this day since Saturday, I am waiting for feedback, dololo!