Nonsense customer service

I placed an online order 2 months ago and till this day Makro is giving me the run around, still haven't received my order. I've been calling every single week and I'm always told somebody will call me back and give me the status. I've even requested a refund and 2 months later no order nor my refund has been paid back into my a account. To make it even worse they changed the status to delivered knowing very well that there was no such. In my years of shopping online I have never ever seen such bull**** service. The customer service is pure nonsense and I will never ever recommend them to anybody. They should leave online shopping to the likes of Takealot they just never dissapoint.