Nonsense

I placed on online order on the 20th of Dec 2024 of a Headboard order no: MAK*** and I have not received the item, I have been calling everyday trying to get it delivered with no luck but different stories everyday. I have then decided to just cancel the order and get my refund but every time I call for cancellation I'm being told its in the process I will get feedback within 48hours. Why should I now struggle to get my refund since they failed to deliver my order.

I need my refund asap.