TM
Tshepi M
1 reviews | Active since Jan 2020
15 Jan 2020, 09:29
None delivery of goods
This is my second complaint on the same issue and no progress has been made. I'm beyond frustrated, I just want my refund and move on past Makro. After complaining last week, they called and said my microwave was being delivered on Friday, it's almost a week later and nothing. When I call their call Centre, I'm out on hold forore than 10 minutes and no feedback. No other company has treated me with such disregard and disrespect, sies maan.
The only thing I want is my money back, I don't want the damn microwave anymore. Call the courier to return it to you.
I'll be lodging a complaint with the ombudsman, it's unfortunate that it needed to come to this because employees fail to apply situational leadership
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Replies (1)
Makro's replyOfficial
15 Jan 2020, 12:08Good day Tshepi
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint regarding the refund request, Firstly we would like to apologize for the appalling service you have received, please kindly note that we are working on the refund process with the relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint regarding the refund request, Firstly we would like to apologize for the appalling service you have received, please kindly note that we are working on the refund process with the relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jan 2020, 12:08
Official
Good day Tshepi
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint regarding the refund request, Firstly we would like to apologize for the appalling service you have received, please kindly note that we are working on the refund process with the relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint regarding the refund request, Firstly we would like to apologize for the appalling service you have received, please kindly note that we are working on the refund process with the relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team