None delivery of goods

I placed an online order on the 27 November 2019, and to date I still haven’t received my microwave.

I went to my nearest Makro, Strubensvalley, twice and called the national call center several times and no one can give me a valid reason as why I haven’t received my microwave, out of stock, it’s being delivered by the supplier, it’s with the couriers, courier didn’t have trucks they have a backlog, etc.

Do you know the inconvenience of not having a microwave, especially during the festive when we’re hosting. I can’t cancel the order until delivery but I’ve had to buy a microwave from another retailer.

This is unacceptable, no feedback, been put on hold for long periods to the point where the phone cuts.

Can you please refund me.