NG
Nishlan G

1 reviews | Active since May 2012

17 Nov 2019, 12:33

Non-transparency of Makro Strubens Valley

I recently purchased a 2400 w Ryobi lawnmower from Makro in Strubens valley for R3000. I saw other lawnmowers on promotion in the Ryobi range and asked if the 2400w was also on promotion to which the answer was no from the salesmen. I went ahead and purchased the mower based on the stores answer. I later that evening spotted the same lawn mower on the makro website for R2699 together with a bundled edgecutter. This is strange that makro would sell me a mower excluding edge trimmer for R3000 and sell a combo for R2699! I drove to the store again the next day and complained to the Salesmen Percy and Vusi and Supervisor Lerato and the Manager Mervyn. They were willing to refund the purchase but to my inconvenience of bringing the machine back to the store. To limit the inconvenience for both parties, I suggested that the store give me a store soiled edgecutter and the advertised price of R2699 but was told that is impossible. My qualm is that I was not made aware of the promotion when I explicitly asked if Makro has a promotion. I want transparency from stores and the reduction of incongruent advertising of products at vastly different prices during the same period. I should have been directed to a store that had the promotion running. I am disheartened by the sales etiquette of Makro Strubens valley.

Dr Govender

0
Replies (4)
Makro
Makro's reply17 Nov 2019, 15:15
Official
Good day Nishlan,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service you have received in our Strubens Valley Branch and for the inconvenience this matter has caused you. We will contact the relevant departmental management to assist in this regard and provide feedback, the soonest feedback is received, we will contact you.

Please note that feedback will be relayed within 48 working hours.

Kind Regards,
Makro Hello Peter Team
NG
Nishlan G's update17 Nov 2019, 16:54
Reviewer Update
Thank you for your prompt reply to this matter. I eagerly await a reply. Please note that I brought this matter to the attention of a Floor Manager at the store this Saturday when laying my claim.
NG
Nishlan G's update20 Nov 2019, 17:53
Reviewer Update
I have not received a reply. It has been over the promised 48 hours turnaround time. Please advise. Thank you.
NG
Nishlan G's update21 Nov 2019, 17:09
Reviewer Update
I have still not received a reply to my complaint! I was informed that this is anti-competitive behaviour and contravention of the customer protection act by the legal fraternity.