NON SERVICE DELIVERY - 9DAYS TO GET A ITEM RETURNED AND COUNTING

I have ordered the incorrect item and was told that I cannot return it to my nearest Makro, I have to log an online return request. I have logged the request, loaded the images all as requested on the same day or receipt. However, 9days later, and counting. After multiple emails, multiple calls and follow ups, I'm told that they didn't get the images (which afterwards they confirmed that they actually received) so my frustration is the fact that 1. I am not allowed to return the incorrect Oven to my nearest Makro, you insist on collecting, but you never collect and you cannot give me a collection date (after you emailed me to say you would collect in 4days) 2. You don't collect within your time given to me (9days and it is still not collected) Meantime, I am without money to buy a Stove.

And to top it all off, you guys are probably going to tell me you are going to take 7-14days to do the refund, but you receive my payment immediately...!

No one in the call Centre can make any decisions or give me any date as to when they will be collecting??? Every time I ask to speak to a supervisor, I just get told what the supervisor says this and that...and I don't ever get to speak to a supervisor, WOW.

This service is really pathetic, this will be the last time I EVER order anything from Makro online.

NOTE : Current call duration with the call Centre 1hr and still holding.

***why only after I have to make a SCENE something gets done! They bring this apon yourselves ***