Non service delivery

After previously placing an online order with Makro for 2 items and the items being delivered separately a week apart I decided not to use Makro online again. However wanting to believe their service has improved I placed an order again. I received confirmation on Sunday that the order is being delivered Monday, Monday morning I received a pin and notification out of delivery. Unfortunately, once again only 4 of the multiple items I ordered were delivered. I called the help line at 9:37 query where the balance is and was told they deliver up until 6 o'clock. Today I called again at 9:12 was put on hold, transferred to various people, my cel phone number was taken and I was told would be called shortly. 13:33 called again and was told they cannot tell me when it will be delivered as the store has not responded. This is terrible client service with the expectation to sit around and wait for an order. This is definitely the last time I will be purchasing anything from Makro.