Non Service

I am appalled at the service of Makro online Bloemfontein. On 18th March 2023 I ordered 3 items from makro online. On 27th March they were delivered. 2 of the items were fine.The 3rd item a Mellerware blender was delivered but the jug was damaged. Logged a return asking for a replacement blender.The blender was collected on 28th of March. I heard nothing from Makro . Around 13/14 of April they delivered what was supposed to be a replacement blender. It was the original damaged blender in the same box. I logged in for a return on 16/4 but I want a refund, I Phoned Makro on 22/4, 25/5 and was told my request was being escalated. On 2/5 spoke to a Mr Gondo who is a supervisor. On 4/5 I phoned again and was unable to speak to Mr Gondo but was told I would get a response to what was happening on Monday 8/5. They did not contact me. On 12/5 I phoned Makro again. Spoke to Tebego. He said that Mr Gondo was not at work that day.He spoke to a supervisor and told me they were going to escalate to their admin department, To date I have not had any response from Makro I will never again order anything online from them. I want to know when they are going to sort this issue out.