LD
Lisa D
1 reviews | Active since Jul 2018
09 Jan 2025, 19:53
Non responsive Makro
They're non responsive even though I've requested a return for refund with part of my online order. It's 6 days later and still nothing. I've emailed again and only got an automated response.
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Replies (1)
Makro's replyOfficial
28 Jan 2025, 11:31Good day Lisa Diana,
We thank you for your recent communication with our customer service team regarding your pending refund.
Please be advised that we are currently awaiting a formal response from our supplier to ascertain the progress of your refund process.
Your assistance is invaluable, and we kindly request that you notify us at your earliest convenience should you receive any updates on this issue.
Furthermore, we ask that you alert us immediately once a resolution has been reached, particularly if it is favorable.
Warm regards,
The Hellopeter Team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
We thank you for your recent communication with our customer service team regarding your pending refund.
Please be advised that we are currently awaiting a formal response from our supplier to ascertain the progress of your refund process.
Your assistance is invaluable, and we kindly request that you notify us at your earliest convenience should you receive any updates on this issue.
Furthermore, we ask that you alert us immediately once a resolution has been reached, particularly if it is favorable.
Warm regards,
The Hellopeter Team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,
Makro's reply28 Jan 2025, 11:31
Official
Good day Lisa Diana,
We thank you for your recent communication with our customer service team regarding your pending refund.
Please be advised that we are currently awaiting a formal response from our supplier to ascertain the progress of your refund process.
Your assistance is invaluable, and we kindly request that you notify us at your earliest convenience should you receive any updates on this issue.
Furthermore, we ask that you alert us immediately once a resolution has been reached, particularly if it is favorable.
Warm regards,
The Hellopeter Team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
We thank you for your recent communication with our customer service team regarding your pending refund.
Please be advised that we are currently awaiting a formal response from our supplier to ascertain the progress of your refund process.
Your assistance is invaluable, and we kindly request that you notify us at your earliest convenience should you receive any updates on this issue.
Furthermore, we ask that you alert us immediately once a resolution has been reached, particularly if it is favorable.
Warm regards,
The Hellopeter Team
MakroSA
A Division of MASSMART Holdings limited
Tell: ***/ ***
Webchat: 0860-300-999
Best regards,