Non receipt of online purchase from Makro

I purchased a Lego Set on line from Makro order no. mak ********** on Black Friday. On the 22 Nov I received an SMS from Makro advising me that the goods will be delivered, but this did not materiaslze. Numerous calls were made to the Makro online call centre with little or no assistance, speaking to the team leader also proved with negative results. The on line customer services were also phoned on numerous occasions with all false promises in that the items were picked up by the courier company Dawn Wing and would be delivered the next day, this did not happen. Numerous calls were made to the online call centre, the online customers services and to the courier company viz dawn wing, call to the no. of 20 calls could have been made. This item was a gift for a 4 year old child for Christmas but has not arrived to date. All calls made to the above with a promise that they will investigate and call you back never happened. The last call was received on the 26 Dec from the customer services advising me that the item will be delivered to me on the 27 Dec and yet again this has not happened. This indicates a very poor service from all the above concerned. To date we are still waiting for the delivery.