Non functional online service
On the 27th November I placed an online order. It is now 16 days waiting for delivery and, as if yesterday, their online tracking system shows my order as "Delivered". IT HAS NOT BEEN DELIVERED!!! Upon calling their online call centre I was told that the matter would be escalated. When I enquired as to when I would get a response I was told, "maybe today, maybe tomorrow, maybe whenever"! Makro online is a no-go zone. They clearly have absolutely no idea whatsoever of how to manage an online business. If anyone at Makro can be bothered, could you please find out what has happened to my order number MAK***
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Makro's replyOfficial
12 Dec 2019, 13:34Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and the inconveniences caused in this regard.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please kindly note that I will be attending to the request and liaison with relevant departments to have the matter at hand sorted completely.
Please kindly note that we will relay back to you with feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and the inconveniences caused in this regard.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please kindly note that I will be attending to the request and liaison with relevant departments to have the matter at hand sorted completely.
Please kindly note that we will relay back to you with feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply12 Dec 2019, 13:34
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and the inconveniences caused in this regard.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please kindly note that I will be attending to the request and liaison with relevant departments to have the matter at hand sorted completely.
Please kindly note that we will relay back to you with feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and the inconveniences caused in this regard.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our recent telephonic conversation, Please kindly note that I will be attending to the request and liaison with relevant departments to have the matter at hand sorted completely.
Please kindly note that we will relay back to you with feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team