Non-existing customer service from Makro Online

It is now a month later since my previous review and no resolution to my complaint. Still worst (read NON-EXISTING) customer service from Makro online! Placed an online order for a router in January 2020- had incorrect item delivered at end Feb after numerous emails. Incorrect item was collected for return and now my order shows completed on the website! After numerous emails and calls I cannot get a refund or any response from Makro! IT IS RIDICULOUS and UNACCEPTABLE! I just want my money back for something I never received in the first place!!!!! Still just receiving these generic emails from Makro - no refund received...