BT
Brad T
1 reviews | Active since Jul 2019
27 Jul 2019, 12:24
Non existent service from Makro
No stock of promotion items at store Strubensvalley. Bought online instead on 15 July. Delivery communicated for 22nd July. No delivery, no communication, every step of progress came only when we complained. Now apparently we are at mercy of when their Vaal store will schedule delivery and they won't commit to that. Really Makro, it takes this long and you can't just pick up a phone, send a message to let us know what is going on? Very very poor service and in this day and age your online shopping offering is pathetic.
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Replies (3)
Makro's replyOfficial
29 Jul 2019, 11:46Good day Brad,
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or a time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or a time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Makro's reply29 Jul 2019, 11:46
Official
Good day Brad,
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or a time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or a time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
BT
Brad T's updateReviewer Update
30 Jul 2019, 12:00In the time it took from ringing in my laptop bag to when it stopped ringing might have been 10 seconds. I am afraid I have no reason to believe you really tried to get hold of me, no message left, this call and your response have added no value. Keeping customers happy is not a tick box exercise, it’s making the real effort. Leave a message, try phone again, show real intent, sorry guys this just doesn’t cut it!
BT
Brad T's update30 Jul 2019, 12:00
Reviewer Update
In the time it took from ringing in my laptop bag to when it stopped ringing might have been 10 seconds. I am afraid I have no reason to believe you really tried to get hold of me, no message left, this call and your response have added no value. Keeping customers happy is not a tick box exercise, it’s making the real effort. Leave a message, try phone again, show real intent, sorry guys this just doesn’t cut it!
BT
Brad T's updateReviewer Update
30 Jul 2019, 12:04We phoned Vaal online manager this morning and at this point delivery has moved again, to tomorrow (let’s hope).
BT
Brad T's update30 Jul 2019, 12:04
Reviewer Update
We phoned Vaal online manager this morning and at this point delivery has moved again, to tomorrow (let’s hope).