Non Existent Service Delivery.

MAKRO – Paid in full for a fridge online, still not delivered (false delivery claims, no response).

I purchased a fridge from MAKRO online and paid in full. I received an invoice, but the fridge has not been delivered. Delivery promised, on or before the 24th of January 2026.

MAKRO has claimed there were three delivery attempts, which is simply untrue. No one arrived, no notice was left, and there was no contact. I requested proof of these alleged attempts and the forwarder/courier information (tracking/waybill details, dates and times, failed-delivery reports, etc.). MAKRO has not provided any forwarder information or evidence.

To make matters worse, MAKRO has not responded to my formal email complaint—not even an acknowledgement of receipt and no updates at all.

This is poor service and unacceptable conduct: taking full payment, failing to deliver, then making blatant claims about delivery attempts without evidence and ignoring the customer. I am now pursuing cancellation and a full refund. I want MAKRO to: - Confirm the order is cancelled, - Confirm the refund has been initiated, and - Provide the forwarder/tracking evidence if they continue to allege "three attempts". Avoid unless you want to chase your own delivery and spend your time fighting for a refund, as it will likely never be processed anyway.