Non existent service

Have a complaint which I reported to Makro on 6 august 2024. To date no one has responded even though their email provided missed a prompt response.

I then decided to return the product and this was effected on 7 august 2024. Their response email confirmed the collection would be effected within days.

It’s now 15 august 2024 and still no response.

Surely this time lag is not acceptable