AR
Antoinette R
1 reviews | Active since Aug 2019
23 Aug 2019, 11:41
Non-existent online shopping service
Makro has NO Customer service! What an exercise trying to track an online order between the online call centre and the actual store! NO ONE calls back as promised and I have to spend a fortune on fruitless phone calls and am still in the dark as to where the order is "STUCK" as the branch does not seem to be able to find it! I finally got a lady from the branch that was willing to assist, only to overhear how the lady in the delivery area is shouting at her that she is sick and tired of online orders and they must stop interfering! Absolutely shocking service! I will not support MAKRO at all and will make sure that I spread the word on their non-existing client service!
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Makro's replyOfficial
23 Aug 2019, 12:26Good day Antoinette,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply23 Aug 2019, 12:26
Official
Good day Antoinette,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team