Non existent managers non existent service

This is a continuation from the 1st review I wrote 4 days ago about Makro's pathetic service.

I received a private reply from Makro and a call from a manager by the name of Ntokozo. She asked me to give her time to sort out this issue. This was 4 days ago. Not a word. I have made numerous calls again nobody knows this manager. MPho and Nkosazana left me on hold for more than 15 mins on each call. I have a list of the emails and calls I made to this company from inception. I do not want to talk to an agent anymore. Is there a direct telephone number or an email for the manager. I have tried both the 011 number and the 086 number and no luck.

I am going to consumer watch and lease with a lawyer if this is not cancelled of my account and my monies are not returned. How hard can this be?

Please I request you to contact me urgently or I have no option but to take this further.

Are there any managers there in the first place that know what is happening?