Non existent delivery service and bad attitude displayed by staff

Good day on the 22/11/17 I purchased a fridge and washing machine for my new name. I purchased it on a Wednesday and a sales person by name of Bongani informed me that I will will receive the merchandise by Friday the 24/11/2017. I payed for the delivery too and wrote on the slip that they must call me an hour before the delivery as I stay in a well secured complex and security won’t let them in without my permission. I returned home on Friday evening , my neighbor told me that some people was looking for me with a delivery however they weren’t allowed into the complex. I immediately called the Makro at Amazimtoti and got out through to dispatch where a Indian gentlemen took my information down and promised to call me back , but never did. The weekend passed , Mobday , Tuesday , and Wednesday (a week after I purchased my merchandise) On the same day I called the dispatch manager Cindy Pillay, first she couldn’t find my merchandise, then she insinuated that it was my fault that the delivery did not occur , her manner and way of speaking was not of good customer services. She promised the delivery with be made the next day. This did not happen , nor did it happen on the Friday(9 days after my purchase ) I then proceeded to call her again , and she was again very rude , not apologetic and very blunt with her responses. Representives from barloworld proceeded to call me , and they to weren’t clued up with my information regarding my delivery. I advised Cindy that I will be coming into the store to she her. On Saturday (10 days after my purchase ) I came into the store and asked to speak to Cindy personally , again she was rude and declined to see me. I requested a store manager however I was advised that there was no manager in the store (on the first weekend of December I might add) I requested a refund on items. I proceeded to customer services where I was treated rudly again by a female consultant, there was no mannerisms displayed or customer care showed by this consultant. Andrew proceeded to help me , again there were no apologies to me as the customer for the delay , or for the ordeal I had gone through , he simply said we will refund you , he sent me through to Pat Pillay , again there was no apology , no proper customer service , just a pulled up facial expression like I was in the wrong. I am really disgusted by this behavior , as a customer for Over 12 years I’m shocked. I will no longer support this brand I will take my business elsewhere. Makro should Invest There training staff in proper customer service. I will be notifying as many people as I can about this. Why must consumers spend there hard earned money and get treated like this. Goodbye Makro