SP
Sylvia P
1 reviews | Active since Jul 2013
01 Dec 2021, 09:54
Non-existent customer service for online shopping.
Online purchase and payment on 13 November. Delivery in 5 to 7 days. . . . still waiting. I have emailed and called them; multiple times. I have been promised feedback from Kwana and his supervisor Busi. And from Ntokozo. And received nothing. I have been given various different tracking numbers for Dawn Wing Couriers none of which show a successful delivery my destination. There is no accountability from Makro or their "customer service" staff.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
01 Dec 2021, 15:01Good day Sylvia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply01 Dec 2021, 15:01
Official
Good day Sylvia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SP
Sylvia P's updateReviewer Update
03 Dec 2021, 15:21 We shall thereafter relay back to you with concrete feedback shortly.
2 full days later and there is no feedback. No information. No delivery. Lots of words in your 'cut and paste' response but no action. and certainly no feedback.
2 full days later and there is no feedback. No information. No delivery. Lots of words in your 'cut and paste' response but no action. and certainly no feedback.
SP
Sylvia P's update03 Dec 2021, 15:21
Reviewer Update
We shall thereafter relay back to you with concrete feedback shortly.
2 full days later and there is no feedback. No information. No delivery. Lots of words in your 'cut and paste' response but no action. and certainly no feedback.
2 full days later and there is no feedback. No information. No delivery. Lots of words in your 'cut and paste' response but no action. and certainly no feedback.
SP
Sylvia P's updateReviewer Update
05 Dec 2021, 12:314 days later and there is no feedback. No information. No delivery.
be very careful of dealing with a company that cannot be bothered to assist with customer queries. my goods were paid for yet never dispatched. somebody somewhere has the goods I have paid for. Maybe a staff member?
be very careful of dealing with a company that cannot be bothered to assist with customer queries. my goods were paid for yet never dispatched. somebody somewhere has the goods I have paid for. Maybe a staff member?
SP
Sylvia P's update05 Dec 2021, 12:31
Reviewer Update
4 days later and there is no feedback. No information. No delivery.
be very careful of dealing with a company that cannot be bothered to assist with customer queries. my goods were paid for yet never dispatched. somebody somewhere has the goods I have paid for. Maybe a staff member?
be very careful of dealing with a company that cannot be bothered to assist with customer queries. my goods were paid for yet never dispatched. somebody somewhere has the goods I have paid for. Maybe a staff member?