1 reviews | Active since May 2020
Non-Existent Customer Service for Online Orders
I have been waiting for an order that was placed online on 01 May 2020. To add insult to injury, the status of the order says Order Packed as at 13 May 2020. Today is the 26 May 2020 and the order has not been handed over to the courier company (as per Makro's order tracking status. Makro is not adhering to its own Electronic Communications and Transactions Act (ECTA) guidelines updated on their own online T&C's on the website. They should amend their delivery and availability of stock information and make it more honest so that us, the Consumer, can know what to expect with regards to delays. Their customer service enquiry platform is non-existent and non-responsive and none my enquiries have been rep**** to. Can I get my order as a matter of urgency. Those items are needed for the household and they were not restricted items when the order was placed.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Secondly, the items purchased are needed for my household and purchasing additional items from another store because Makro did not meet their obligations negatively impacts my finances.
Can you please deliver the items as per your website T&C’s and delivery info and adhere to the Electronic Communications and Transactions Act (ECTA) guidelines for Online shopping.
Secondly, the items purchased are needed for my household and purchasing additional items from another store because Makro did not meet their obligations negatively impacts my finances.
Can you please deliver the items as per your website T&C’s and delivery info and adhere to the Electronic Communications and Transactions Act (ECTA) guidelines for Online shopping.