RN
Rabeen N
1 reviews | Active since Feb 2012
07 Jan 2020, 11:25
Non Existent Customer Service
I purchased a 75" Samsung TV online during the black Friday promotion period. The item was damaged when received and I sent a mail on 13th December advising them of the problem and to exchange the unit. I have tried emailing, calling and visiting the Cornubia store personally but to date nothing has been done. They were to create a STO from Springfield and deliver on 30th or 31st December. The online manager was Sithandiwe Mpanza and his senior Shaun Thomas.
Customer service is non existent nor do they know anything about calling back or responding to mails.
Rabeen ***
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Makro's replyOfficial
12 Jan 2020, 11:03Good day Rubeen,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply12 Jan 2020, 11:03
Official
Good day Rubeen,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team