Non-existent customer service by Makro online sales

Makro and mr Andries Strydom, business developer manager at Makro.

After receiving no response or service from Makro customer services for 8 weeks since I bought a fridge and paid for its delivery , I was eventually promised by Mr Rabun de Villiers, that straight after his meeting this morning with you, at 9.45, I will receive an email from either of you, stipulating and confirming the 4 items that I made abundantly clear to him.

I told him twice on the phone this morning, that I am very sure this email will not be sent, as Makro has been non-responsive on this whole matter for 2 months now, but Mr de Villiers promised that I will have the email by late morning, and repeated the terms I dictated to him, to me.

Obviously, the email was not sent, I don't have my fridge, I am fuming, and I am starting to intensely dislike Makro. You are severely damaging the image of your company.