Non existent customer service

Thought Makro had improved on their online shopping and delivery experience but that’s NOT the case. The WhatsApp agents are so *********** they can’t action a simple request. My order was split into 2, one part was delivered on time which was great. The second part i had requested for it to be cancelled on Wednesday 7th of August before it was even packed. The agent Bongani on WhatsApp chat assured me that it would take 24-48 hours for feedback. To my surprise the order was packed the next day on the 8th of August. On the 9th i received a call asking if i was home so that they deliver, spent the whole day at home but delivery never came. I’ve requested again for this to be cancelled via chat, the agent Siphamandla Mthethwa still didn’t assist with the cancellation. This is pathetic service. Can you cancel the order, refund and stop bothering me please.