Non existent customer service

If I could rate 0 I would, customer service is non existent at MAKRO Strubens Valley. I have purchased groceries from Makro on 24 April and to date I am still waiting for my order.

Makro have gone to show that they have the wrong people in the seats in their customer service department. Zero accountability and they blame their transporter Ram which is clearly failing it's KPIs and regrettably will lead to Makro losing customers.

No one is forthcoming with any information as to where my order is and they keep on saying I should call Ram myself. Did I order from Ram or from Makro? Why is it my responsibility to ensure that the last mile logistics are done?

You have lost me as your client and I do not want to be associated with your brand,just hire better people if customer service who will deliver world class service.