Non-existent customer service

Useless service - pathetic! Place a call to the Cape Gate branch, I'm on hold for 15min and then I end up speaking to the wrong person who knows nothing! I've been waiting for an online order, that would be delivered within "5-7 working days", and we're now on day 11. I did however call 7 working days later, I was put on hold for 17 min, to be told "sorry but your order hasn't even been picked yet due to a system error"? No email, no phone call, no communication at all to let me know there's an issue! Sad part is that from day 1 that I started ordering online with Makro, not one single order has gone smoothly.