Non existent customer service.

Extremely poor service. On 17/12/19 I made a purchase of R800, after swiping my card I was told that the swipe machine didn't have signal and I was sent to another till to swipe, the swipe notifications from my bank showed that I paid R800 twice, I inform the cashier and get referred to the store help desk where I am met by unhelpful and rude staff. I ask to speak to the manager and after waiting FOREVER the financial manager shows up, I let him know what happened and all I want is my money back or the stock which I have ALREADY PAID FOR! I'm told that they can't do that and I was instructed to jump through a few hurdles before the money will reflect in my acc within 24hrs. I went back to the store 5 times in the past 18 days with no luck. I AM STILL WAITING FOR MY MONEY!! The staff there are completely ***********. The people I dealt with are Theo and August (full of empty promises). This is unacceptable that I have waited almost 3 WEEKS for MY money and still didn't get it! Their system is BROKEN and their staff are rude and ***********. I will NOT be buying from them again if this is how they treat loyal customers. If I could give them zero stars it would be too much!