Non existent customer care services

Bought an item from Makro's online store on 23 Febraury 2022, the package was delivered in a weeks time however the product was defective after 2 uses. I ordered a return on the 5th of March 2022, by the 16th I recieved the first feedback that a courier was ordered to come pick up the package. A week later no courier has come so I email makro and they just rep**** "Sorry for the inconvenience we are looking into the problem", so I phoned the courier company and they stated the collection was ordered for the WRONG province and they cant complete the collection. Now I've been calling and emailing Makro for more than a week without any success to rebook a courier and just receive the generic "Sorry for the inconvenience we are looking into the problem" replies. Its now been almost a month and the product hasn't even been looked at. Just don't risk using their online services as there are much much better companies to support.