Non existent after sales service

I have bought a Samsung Microwave online on 10 June 2020, needless to say payment was taken immediately from my card. I received the microwave on 19 June 2020. I unpacked and tested the microwave and it did not work. I reported it and reqeusted an exchange on 20 June 2020 via the call centre because the order have not been updated online to reqeust exchange online. I was advised that someone will call me to arrange the exchange, I have waited but no one contacted me, I kept on following up via call centre and once it became available online to reqeust an exchange I have also captured the reqeust online.

After about 2 weeks Lucky from Strubens valley branch called me to advise that there is stock and that he will arrange with the courier to collect the new Microwave and exchange it with me, when nothing happened and after several calls about 2 weeks later Lucky called me again to advised that now there is no stock available to do an exchange and that he will reqeust a refund.

Now it is a struggle to get a refund.

Every time I call the call centre I am advised that someone from the Finance dept will call me to confirm my banking details, and that they have escalated my reqeust and that it will be dealt with within 3 work days.

Up to now 20 August 2020 NO ONE have contacted me I call every other day to follow up but with no success.

I am fed up and will have to seek assistance from the consumer board in order to get this resolved because Makro does not assist and do not keep to their promise.

Terrible service, I will never use their services again!