Non-existent after sales service

Makro has the worst after sales service, I had an issue with a Samsung heatpump tumble dryer that was still within it's 2 year warranty period. I logged a call with Makro on the 24th June and was told that even with reduced staff someone would contact me in 2 days to assist or provide in-home assistance.

I had to make multiple calls to the call centre which is atrocious due to calls not being answered or calls answered but the phone just keeps ringing. Eventually when I spoke to someone I was told that the matter was being escalated but I'm still waiting to hear from Makro.

In the end I contacted Samsung directly and they were able to assist free of charge.

Based on the after sales service I doubt I will buy any other appliances or electronics at Makro again as they don't seem to care once you've left the store.